Because most of our work is bespoke and handcrafted, refunds depend on the order stage.
1. Ready-to-ship pieces
Unworn pieces in original condition may be returned within 7 days of delivery for a refund to the original payment method (shipping excluded).
2. Bespoke commissions
- Before design approval: advance refunded in full.
- After design approval but before making begins: 50% of the advance refunded.
- After making begins: the advance is non-refundable (materials + craftsman time are committed).
3. Quality issues
Manufacturing defects reported within 15 days are repaired free of charge or remade; if neither is possible, a full refund is issued.
4. How to claim
Email contact@smithsconnect.com with your order reference and photographs. Approved refunds are processed within 7–10 business days.